Return & Refund Policy

Last updated: September 25, 2026

At She Outshines, we want you to feel confident when shopping with us. If an eligible item is not right for you, you may return it within 180 days of delivery.

Eligible returns include free return shipping. We provide a prepaid return shipping label and do not charge return shipping fees or restocking fees.

Free 180 Day Returns

You have 180 days from the date your order is delivered to request a return.

Eligible returns may include:

• Change of mind

• Incorrect size or fit

• Unwanted items

• Damaged or defective items

• Incorrect items received

Your return request must be submitted within the 180 day return period, and the item must meet the applicable return requirements described below.

Return Method

Returns are accepted by mail.

For an approved return, She Outshines will provide:

• Return instructions

• The appropriate return location

• A prepaid return shipping label

Please do not send merchandise back until you have received return instructions from us.

Return Eligibility

For ordinary returns, merchandise must be in its original condition and suitable for resale.

Returned items must:

• Be unworn

• Be unwashed

• Be unaltered

• Have all original tags attached

• Be free from makeup, deodorant, perfume, tanning products, stains, marks, odors, pet hair, or other signs of wear or use

If a returned item does not meet these requirements, we may be unable to approve the refund.

These ordinary condition requirements do not apply in the same way to items returned because they arrived damaged, defective, or incorrect.

Items That Cannot Be Returned

The following items are not eligible for return:

• Items explicitly marked “Final Sale”
• Gift cards

Sale or discounted items that are not marked “Final Sale” are eligible for our standard 180-day return policy, subject to the return conditions stated above.

Any additional product-specific return restrictions, if applicable, will be clearly disclosed on the applicable product page or before purchase.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Free Return Shipping

For eligible approved returns, She Outshines covers the cost of return shipping.

We will provide a prepaid return shipping label and the applicable return instructions.

Eligible approved returns include:

• No return shipping charge

• No restocking fee

• No return shipping amount deducted from the approved refund

Customers should use the prepaid return shipping label provided by She Outshines unless we provide different instructions.

Shipping costs incurred through a return method arranged independently by the customer may not be reimbursed.

How to Start a Return

To request a return, contact us within 180 days of delivery.

Email: support@sheoutshines.com

Please include:

• Your order number

• The item or items you would like to return

• The email address used to place the order

• The reason for the return

For damaged, defective, or incorrect items, please also include clear photographs when reasonably possible.

Once your request has been reviewed, we will provide return authorization, return instructions, and a prepaid return shipping label for eligible items.

Return Address

Please do not send merchandise to our business address, a warehouse address, a fulfillment center, or any other address unless we specifically instruct you to do so.

Our return processing location may differ from our business address or the address shown on the original shipment.

The correct return destination will be provided with your approved return instructions.

Returns sent to an incorrect location may be delayed or may not reach the appropriate return facility.

Exchanges

If you need a different size or color, contact us at:

support@sheoutshines.com

Exchanges are subject to product availability and cannot be guaranteed.

Because inventory may sell out, the fastest option in some cases may be to return the original eligible item for free and place a new order for your preferred size or color.

If an exchange is available, our customer support team will provide the applicable instructions.

Damaged, Defective, Incorrect or Missing Items

Please inspect your order after delivery.

If your order arrives damaged, defective, incorrect, or missing an item you ordered, contact us as soon as reasonably possible.

Email: support@sheoutshines.com

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the item and the issue, when applicable

• Any additional information reasonably necessary for us to review the issue

We will review the information and provide the appropriate resolution.

If a return is required because an item was damaged, defective, or incorrect, you will not be charged return shipping.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Refunds

Once your return reaches the designated return facility, it will be inspected to confirm that it meets the applicable return requirements.

Returns are normally inspected within 3 to 5 business days after arrival.

If your return is approved, your refund will be issued to the original payment method within 10 business days.

You will be notified when the refund has been processed.

After She Outshines issues the refund, your bank, credit card issuer, payment provider, or other financial institution may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, contact:

support@sheoutshines.com

If a refund cannot reasonably be returned to the original payment method, we will contact you regarding an available alternative.

Original Shipping Charges

Free return shipping means She Outshines pays the cost of sending an eligible approved return to the designated return location using the prepaid return shipping label we provide.

If an order includes a separately charged shipping or delivery service, that original shipping charge is separate from return shipping and may not be refundable unless:

• Required by applicable law

• The order was defective or incorrect

• She Outshines expressly agrees otherwise

This does not affect any rights that cannot legally be excluded.

Order Changes and Cancellations

We begin processing orders quickly.

If you need to change or cancel an order, contact us as soon as possible after placing your order.

Email: support@sheoutshines.com

Please include your order number and the requested change.

We will make reasonable efforts to accommodate your request. However, changes or cancellations cannot be guaranteed once an order has entered fulfillment, has been prepared for shipment, or has been dispatched.

If an order can no longer be cancelled, an eligible item may still be returned after delivery in accordance with this policy.

Unauthorized or Incorrectly Addressed Returns

Returns must be sent using the return instructions provided by She Outshines.

Please do not send merchandise to an address obtained from:

• The original shipping package

• A shipping label

• An invoice

• Our public business address

• A business registration

• A third party directory

• Another source not provided by She Outshines for your return

Using the correct return location helps ensure that your return can be identified and processed properly.

She Outshines cannot guarantee that a return sent to an unauthorized or incorrect location will be received or processed correctly.

Customer Responsibilities for Returns

Customers are responsible for:

• Securely packaging returned merchandise

• Following the return instructions provided

• Using the supplied return label unless otherwise instructed

• Ensuring that the correct merchandise is included in the return package

We recommend retaining your return tracking information until your refund has been completed.

Return Abuse or Fraud

She Outshines may refuse or limit a return where there is reasonable evidence of:

• Return fraud

• Abuse of the return process

• Manipulation of return procedures

• Repeated conduct inconsistent with legitimate consumer purchases

This does not affect any rights that cannot legally be excluded.

Consumer Rights

This Return & Refund Policy provides She Outshines customers with contractual return benefits, including our 180 day return period.

These benefits are in addition to any mandatory rights available under applicable consumer protection laws.

Nothing in this policy excludes, restricts, or modifies a consumer right or legal remedy where doing so would be prohibited by law.

Where applicable law provides greater rights than those described in this policy, the applicable legal requirements will apply.

Contact Us

For questions about returns, exchanges, refunds, damaged or incorrect items, or order cancellations, contact:

She Outshines

860 Main Street
Moncton, New Brunswick E1C 1G2
Canada

Email: support@sheoutshines.com

Phone: +1 647 547 7755

When contacting us about an existing order, please include your order number whenever possible so that we can assist you efficiently.