Shipping & Delivery Policy

Last updated: September 25, 2026

Thank you for shopping with She Outshines.

We offer free tracked standard shipping to supported destinations worldwide, with no minimum purchase requirement.

Our international fulfillment network includes fulfillment centers and logistics partners in North America, Europe, Asia, and other regions.

This policy explains order processing, estimated delivery times, shipping methods, international fulfillment, customs and duties, tracking, and what to do if there is a delivery issue.

Free Worldwide Shipping

Eligible She Outshines orders include:

• Free standard shipping

• Tracked delivery

• No minimum purchase requirement

• No standard shipping charge added at checkout

• Applicable import duties and taxes handled by She Outshines as described below

Shipping availability depends on the destination entered at checkout.

Order Processing

Order Cutoff Time

Our daily order cutoff is 2:00 PM Eastern Time, Monday through Friday, excluding public holidays.

Orders placed before 2:00 PM ET on a business day are prioritized for same day processing and may be dispatched the same business day when inventory and fulfillment conditions allow.

Orders placed:

• After 2:00 PM ET

• On weekends

• On public holidays

• During periods when fulfillment operations are closed

will begin processing on the next available business day.

Standard Processing Time

Most orders are processed and prepared for shipment within 24 to 48 hours of purchase.

Processing time is the period between placing an order and the order being prepared and handed to the shipping carrier.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Processing Delays

Processing may occasionally take longer during:

• Major holidays

• New collection launches

• Promotional periods

• Sales events

• Unusually high order volumes

• Inventory transfers

• Severe weather

• Transportation disruptions

• Other circumstances affecting fulfillment operations

If a significant issue prevents normal processing, we may contact you using the email address provided with your order.

Shipping Time

Free Standard Tracked Shipping

Cost: Free

After dispatch, standard shipments typically arrive within 3 to 5 business days.

This is the estimated transit time after dispatch and does not include order processing time.

Estimated Total Delivery Timeline

A typical order includes:

• Processing: normally 24 to 48 hours

• Transit after dispatch: typically 3 to 5 business days

Your total delivery time depends on both order processing and carrier transit time.

Tracking information will provide the most current delivery estimate once your package enters the carrier network.

Delivery Times Are Estimates

Delivery timeframes are estimates and are not guaranteed unless we expressly state otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays

• Severe weather

• Public holidays

• Customs processing

• Transportation interruptions

• High shipping volumes

• Local delivery conditions

• Government or regulatory inspections

• Incorrect or incomplete shipping information

• Events affecting international transportation networks

We work with our logistics and carrier partners to minimize disruptions whenever possible.

Business Days

Our normal fulfillment business days are Monday through Friday, excluding applicable public holidays.

Weekends and public holidays are generally excluded when calculating processing time.

Some carriers may deliver on weekends in certain areas, but weekend delivery is not guaranteed.

Our Global Fulfillment Network

She Outshines works with third party logistics providers, fulfillment centers, and international shipping carriers to serve customers in supported destinations.

Our fulfillment network includes facilities in regions such as:

• North America

• Europe

• Asia

• Other  international regions

Depending on the product, available inventory, destination, and fulfillment capacity, your order may be dispatched from a fulfillment center outside your country of residence.

Why Your Order May Ship Internationally

Not every product, size, color, or variation is stocked at every fulfillment location.

If an item is unavailable at the fulfillment center nearest to your destination, your order may be shipped from another fulfillment center where stock is available.

This helps reduce delays that could result from transferring inventory between warehouses.

For this reason, your tracking information may show that your package originated in another country.

This is normal and does not affect the price of eligible standard shipping.

Our Shipping Carriers

Depending on the destination, shipment origin, service availability, package type, and fulfillment requirements, we may use carriers such as:

• FedEx

• DHL

• UPS

• SF Express

• EMS

• Other trusted international, national, or local carriers

The carrier used for a particular shipment may vary.

In some destinations, an international carrier may transfer the package to a local postal service or regional carrier for final delivery.

Your tracking information will normally show the applicable carrier and shipment progress.

Orders Shipped in Multiple Packages

Items within the same order may sometimes be stocked at different fulfillment locations.

When necessary, an order may be shipped in more than one package.

If this happens:

• You will not be charged additional standard shipping fees

• Packages may arrive on different dates

• Separate tracking information may be provided

Receiving one package does not necessarily mean the remaining items are missing.

Please review your shipping confirmation and tracking information for additional shipments.

Supported International Destinations

She Outshines ships to a broad range of supported countries and regions.

Shipping availability depends on factors such as:

• Carrier service

• Customs requirements

• Fulfillment capability

• Applicable laws

• Destination restrictions

If we cannot ship to a particular destination, that destination may not be available during checkout.

Availability may change because of carrier restrictions, transportation disruptions, regulatory requirements, sanctions, customs restrictions, or other circumstances outside our reasonable control.

Duties, Customs and Import Taxes

Duties Paid by She Outshines

For international orders shipped to supported destinations, She Outshines covers applicable customs duties and import taxes associated with the shipment as part of our international delivery service.

You should not normally be required to pay an additional customs duty or import tax in order to receive your package.

Where required, we work with our logistics providers to arrange shipments so applicable duties and taxes are prepaid or otherwise handled as part of the shipping process.

If You Are Asked to Pay a Customs Charge

In rare cases, a carrier or customs authority may:

• Request payment in error

• Require additional documentation

• Temporarily hold a shipment for review

• Request clarification about the shipment

• Apply a charge because of a customs or classification issue

If you unexpectedly receive a request to pay customs duties, import taxes, or another import related charge for a She Outshines order, contact us as soon as possible.

Email: support@sheoutshines.com

Where reasonably possible, contact us before making the requested payment so that we can review the issue with the carrier or logistics provider.

Please provide:

• Your order number

• Your tracking number

• A copy or screenshot of the payment request

• Any correspondence received from the carrier or customs authority

We will investigate the issue and work with the appropriate logistics provider to determine the correct resolution.

If you have already made a payment, retain all receipts and supporting documentation and contact us promptly.

Customs Inspections and Delays

International shipments remain subject to the customs laws and import procedures of the destination country.

Customs authorities may independently inspect, review, or temporarily hold a shipment.

She Outshines does not control customs agencies or their processing times.

A customs inspection or documentation review may therefore delay delivery even when applicable duties and taxes have been properly handled.

If your tracking shows an unusually long customs delay, contact us at support@sheoutshines.com.

Tracking Your Order

Once your order has been dispatched, we will send a shipping confirmation email with tracking information.

Depending on the shipment, this may include:

• Your tracking number

• The shipping carrier

• A tracking link

• Current shipment status

• An estimated delivery date, when available

You may also track your shipment through the Order Tracking page on sheoutshines.com.

When Tracking Begins Updating

Tracking information may not update immediately after a shipping label is created.

There may be a short delay between:

1. Creation of the shipping label

2. Physical transfer of the package to the carrier

3. The carrier’s first scan

4. The tracking system displaying the shipment

For international shipments, tracking updates may temporarily pause while a shipment is:

• Moving between countries

• Transferring between carrier networks

• Undergoing customs processing

• Awaiting a scan at the next shipping facility

A temporary pause in tracking does not necessarily mean the package has stopped moving.

If you have not received shipping or tracking information within 3 business days after your order should normally have been processed, contact:

support@sheoutshines.com

Tracking Shows Delivered but the Package Cannot Be Found

If tracking shows that your shipment has been delivered but you cannot locate it, first check:

• Around the delivery location

• Your mailbox or parcel area

• With other members of your household

• With building reception, concierge, or mailroom staff, if applicable

• Any carrier delivery photograph or notification

• Any secure location where the carrier may have left the package

If you still cannot locate the package, contact support@sheoutshines.com with your order number and tracking information.

We will review the available delivery information and assist with the appropriate next steps.

Incorrect or Incomplete Shipping Addresses

Please review your shipping information carefully before completing checkout.

Customers are responsible for providing a complete and accurate delivery address.

This may include:

• Recipient name

• Street address

• Apartment, suite, or unit number

• City

• State, province, or region

• Postal or ZIP code

• Country

• Any other information required for successful delivery

If you discover an error after placing your order, contact us immediately at:

support@sheoutshines.com

Please provide your order number and the corrected shipping information.

We will make reasonable efforts to update the address before dispatch, but address changes cannot be guaranteed once fulfillment has begun or the shipment has been transferred to the carrier.

Carriers may also restrict address changes after a shipment is in transit.

Undeliverable or Returned Packages

A package may be returned to the sender or fulfillment location because of:

• An incomplete or incorrect address

• An unsuccessful delivery attempt

• Failure to collect a package when required

• Carrier access restrictions

• Refusal of the package at delivery

• Customs or import documentation issues

If tracking indicates that your package is being returned, contact:

support@sheoutshines.com

We will review the circumstances and determine the appropriate next steps based on the shipment status and available carrier information.

Delivery Delays

If your package has not arrived within the expected delivery timeframe, review the tracking information first.

Tracking normally provides the most current available information about the location and estimated delivery of the shipment.

If you still need assistance, contact:

support@sheoutshines.com

Please include:

• Your order number

• Your tracking number, if available

• A brief description of the issue

We will review the shipment information and, when appropriate, work with the carrier or fulfillment partner to investigate the delay.

Lost Packages

If your tracking information shows an unusual delay or you believe your package may have been lost in transit, contact:

support@sheoutshines.com

Please provide your order number and any available tracking information.

We will review the shipment history and, where appropriate, assist with or open a carrier investigation.

The appropriate resolution will depend on the circumstances and the available shipment information.

Packages Damaged During Shipping

If your package or merchandise arrives damaged, contact us as soon as reasonably possible.

Email: support@sheoutshines.com

Please include:

• Your order number

• A description of the damage

• Clear photographs of the damaged merchandise

• Photographs of the exterior shipping package, when available

• Photographs of the shipping label, when available

Please retain the merchandise and original packaging while we review the issue because the carrier may require photographs or other information.

We will review the available information and provide the appropriate resolution.

For additional information about damaged or defective merchandise, please refer to our Return & Refund Policy.

Carrier and Fulfillment Changes

She Outshines may change the carrier, shipping route, fulfillment center, or logistics provider used for an order when reasonably necessary to complete delivery.

For example, a shipment may be transferred between an international carrier and a local delivery company during transit.

These logistical changes do not affect your free standard shipping entitlement and generally do not require any action from you.

Use the tracking information provided for the most current shipment status.

Shipping Information and Delivery Estimates

We make reasonable efforts to provide accurate and current shipping information.

Shipping methods, carrier availability, fulfillment locations, processing times, and estimated transit times may vary depending on:

• Destination

• Inventory availability

• Product availability

• Carrier capacity

• Fulfillment center capacity

• Customs requirements

• Public holidays

• Severe weather

• Transportation disruptions

• Other circumstances outside our reasonable control

Where a more specific delivery estimate is provided during checkout or through carrier tracking, that estimate should be treated as the most current estimate for the applicable shipment.

Contact Us

For questions about shipping, delivery, tracking, customs, damaged shipments, or a delayed or missing package, contact:

She Outshines

860 Main Street
Moncton, New Brunswick E1C 1G2
Canada

Email: support@sheoutshines.com

Phone: +1 647 547 7755

When contacting us about an existing order, please include your order number and tracking number, if available.